Learn more about hotel management software and which is the best for you.
Published 5 Sep 2022
A hotel management software, also known as a hotel management system, is a digital tool used by hotel managers to help maintain and manage hotel operations. This software can also help with housekeeping, hotel restaurant management, and other relevant functions. Hotel management software is designed specifically for hotels but similar to other property management systems, it is maximized for the smooth operation of hospitality accommodations and commercial rental properties.
iAuditor by SafetyCulture is a hotel management software for hotels of all sizes. Hotel managers can use iAuditor for different tasks such as housekeeping, task scheduling, guest reservations, property management, and revenue tracking.
Digitize your day-to-day workflow and experience efficiency like never before. Improve communication amongst hotel staff and inspectors and help them increase their work order completion rate.
With iAuditor, hotel managers and their staff only need a mobile device to perform inspections. As an intuitive web-and-mobile solution for hotel room cleaning management, general hotel upkeep, and more, iAuditor can empower housekeeping team leaders, alongside the hotel manager and other staff, to improve work efficiency and prepare rooms that give the best first impression to hotel guests. Do away with paper-based methods and get rooms and food ready for guests faster. After these tasks, the app takes care of reporting and automatically sends comprehensive reports to the back office once the inspection is completed.
iAuditor can also help managers make better strategic decisions with high-level operational insights by visualizing data from hotel room inspections. This way, they can take action on issues that matter the most and identify areas for improvement in the general hotel inspection workflow, whether upgrading personnel productivity or solving recurring inspection problems.
Best For: All industries and all kinds and sizes of hotels
Pricing: Free for the teams with 10 members or less. For larger teams, the paid plan starts at $19 a month with a free 30-day trial.
ZEN Hospitality Solutions is an all-in-one hotel management software and Property Management System (PMS) that allows managers to view and control all their housekeeping tasks, guest bookings, front office operations, and payments. This hotel management software also lets hotel owners and managers create a website for their business or improve their existing one.
Best For: Large-scale hospitality enterprises
Pricing: Certain systems or features can be tried for free for 14 days. Paid plans start at $39 a month.
The ALICE hotel management software focuses on improving communication between hotel staff to better serve their customers. In the process, ALICE aims to reduce the need for guessing among hotel staff, increase accountability, and improve productivity with real-time room assignments and updates, in-app chat rooms with guests, custom workflows for room service and deliveries, and an easy way to call for maintenance workers.
Best For: Managers who want to improve overall communication
Pricing: Dependent on the organization’s needs.
Little Hotelier is an operations platform for small properties. This hotel management software aims to help hotel managers understand their markets better as they slowly grow their revenue, increase their brand awareness, and improve their finance and accounting records.
Best For: Small hotels
Pricing: Try for 30 days for free. The paid version starts at $89 per month for hotels with a maximum of 5 rooms.
Hoteliga is a cloud-based hotel management software that can be integrated with third-party Online Travel Agencies (OTAs) for a more efficient way of gaining customers and improving their own processes. This software also provides real-time management and coordination of partnerships with stakeholders, housekeeping, financial management, invoicing, and hotel layout customization.
Best For: Hotels that often entertain guests from other countries
Pricing: Free demo, but no free plans. Plans start at $30 per month for 10 rooms.
The eZee Frontdesk hotel management software and PMS is catered toward improving hotel front desk operations and management. With eZee Frontdesk, hotel managers can manage all client-facing aspects of their hotel, such as their booking system, the extra charges incurred by a guest, housekeeping, and their partner travel agencies.
Best For: Managing front desk and client-facing operations
RoomRacoon is a solutions platform designed by hotel owners to increase their establishments’ profitability alongside their customers’ satisfaction. This hotel management software also aims to increase direct bookings via the hotel’s site while working as a general PMS.
Best For: Independent hotels
Pricing: Free trial available. Paid plans start at $112 a month.
The goal of the Hotelogix hotel management software is to streamline operations efficiently as the basis of all hotel work. Hotelogix offers a single platform for managers to view all hotel operations, such as front desk work, housekeeping, and in-house restaurant management.
Best For: Managers who want to connect with different third-party services
Pricing: No free plans available. Plans start at $3.99 per room per month.
LS Retail is a hotel management software that also works as a restaurant management software solution. Managers can use LS Retail not only to manage their hotel operations and housekeeping tasks, but also use it to improve their in-house restaurants.
Best For: Managing hotel restaurants
EdApp is a learning management system that also works as hotel management software. Hotel managers can use EdApp to train hotel staff on hotel management using EdApp’s dedicated hotel management courses or edit them as they see fit. Managers can also create their own courses specific to the hotel’s needs.
Best For: Training hotel staff on management tasks and standards
Price: Free plan available with limitations. Paid plans start at $1.95 per active user per month.
Running and managing a hotel involves interaction with many different key staff members and stakeholders, which can be hard to maintain manually. For this reason, having hotel management software slowly became a necessity for many. Hotel management software today helps streamline operations, automate tasks, replace paperwork, and improve communication among staff members, giving managers more time and control over more important tasks.
There are many different kinds of hotel management software to address specific types of hotels, tasks, and goals. Regardless, however, it should be versatile enough and easy to use by anyone that can use it.
A good hotel management software or any other property management system should then have the following features:
With the right hotel management software, hotel managers can improve their staff’s performance, better serve their guests, and increase their profit.
This sentiment is echoed by Julia Schamme, Accor Hotel Manager at Dubai Al Barsha, who believes that using such software has improved their lives greatly.
“We take little actions for guests without them expecting it or asking for it. Be it noticing the toothpaste is empty when servicing the room or seeing that the child liked pancakes yesterday and serving them pancakes at breakfast today.”
By using hotel management software, not only have they reduced their time on paperwork but also have improved their customer service and problem-solving capabilities as they raised their Reputation Performance Score (RPS). They were able to track their progress as a business and evaluate the different aspects of their hotel as they went along.
Watch their video here:
Roselin Manawis is a content writer and researcher for SafetyCulture. She has experience in news writing and content marketing across different fields of discipline. Her background in Communication Arts enables her to leverage multimedia and improve the quality of her work. She also contributed as a research assistant for an international study and as a co-author for two books in 2020. With her informative articles, she aims to ignite digital transformation in workplaces around the world.
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