Published 11 Jul 2023
| By Eunice Arcilla Caburao, Leon Altomonte
Free version: Available for teams of up to 10
Pricing: Premium plan $24/month (with a free 30-day trial period)
Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture?
Proactively managing incidents and immediately commencing normal operations is a goal any organization has when an unfortunate situation arises. SafetyCulture’s system in incident management is one of the most effective because of its practical and easy-to-learn features that are integrated into and greatly improve the company’s workflows. From planning the processes to the actual execution of best practices, this platform has the right tools for your team.
Why use Gouti?
Primarily a project management software, Gouti is an effective digital tool for managing incidents because it allows organizations to carefully plan and closely monitor projects, organize workloads, and make them visible to various collaborators.
Free version: Yes. The limited version offers basic features.
Pricing: Starts at € 10.50 (~$11.12) per month (with a 1 month free trial)
Platforms supported: Web, iOS, Android
Why use AssessTEAM?
For the most part, AssessTEAM’s system evaluates employee performance. But with its applications for goal setting, receiving feedback, and project tracking, this is quite helpful for incident management.
Free version: None
Pricing: Starts at $3 per user, per month (with a 10-day free trial)
Platforms supported: Web, PC, iOS, Android
Why use Miro?
Used by millions of managers, Miro enables teams to work together on projects, even remotely, from strategic brainstorming to collaborative decision-making.
Free version: Yes. Basic templates and integrations are included in this version.
Pricing: $8 per user per month (with free trial)
Why use Adobe Workfront?
Workfront is Adobe’s work management software that enables companies to plan projects, manage resources, and track issues. With impressive integrations, including Experience Manager Assets and Creative Cloud, organizations can fully automate work processes for optimal incident management.
Pricing: Available upon request
Why use Splunk?
Splunk offers companies a variety of IT solutions that help monitor operations and manage incidents. Many favor them for their flexible pricing options, depending on the tasks monitored, data onboarded, and hosts using the platform.
Pricing: Custom quote (with a 60-day free trial)
Why use PagerDuty?
This software connects people to vital data to ensure operations are always up and running. Thanks to its numerous features, it is highly rated for security incident response and critical event management.
Free version: Yes. The free version is good for small teams of up to five users.
Pricing: Starts at $21 per user per month (with a free trial)
Why use xMatters?
xMatters comes with great reporting and monitoring features that allow you to stay on top of the organization’s incident management process. The software helps alert the appropriate teams when an incident occurs, allowing you to assign corrective actions sooner and minimize the disruption.
Free version: Yes
Pricing: Starts at $9 per user per month (with a free trial period)
Why use ServiceNow?
ServiceNow works as a central incident management system, allowing it to take control of all aspects of incident management from one place. With the software, it’s easier to log, track, and resolve incidents, ensuring they don’t get in the way of your workflow.
Free version: No
Pricing: Custom pricing
Why use Opsgenie?
Opsgenie handles all aspects of incident management, from reporting to creating incident reports after they’ve been resolved. Additionally, the software integrates with other tools and systems, making it easy for organizations to adopt.
Pricing: Starts at $9 per user per month, billed annually (with a free 14-day trial period)
Incident management software is a tool that allows organizations to track issues, establish priorities, and resolve unexpected problems. With this software, companies can go resume normal operations as quickly as possible with little to no impact on their productivity.
Incidents disrupt operations and services, consequently decreasing productivity. Managing these situations used to be incredibly challenging because identifying the cause and finding remedies take a long time. Digital tools like incident management software offer effective quick fixes and long-term solutions. Here are some specifics:
Many incident management software have generic functionalities for less problematic, everyday situations, while others cater to more critical emergencies. Whichever you go for, it must have these essentials:
To help you decide which platform can serve your organization best, here’s a quick look at the top seven incident management software detailed above.
* billed annually
** billed monthly
Eunice Arcilla Caburao
Eunice is a content contributor for SafetyCulture. A registered nurse, theater stage manager, Ultimate Frisbee athlete, and mother, Eunice has written a multitude of topics for over a decade now.