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Business Resumption Plan

Tool to help restore operations in a post-pandemic economy

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What is a business resumption plan?

A business resumption plan is the documentation of a set of procedures that helps companies eventually restore normal operations after a significant emergency or disruption (e.g. disasters and pandemics). It aids the management team in identifying the necessary measures to help reopen all the key organizational functions and ensure the safe return of employees.

As an essential risk management tool of business continuity planning, the business resumption plan provides company leaders an opportunity to consider how  they can get back on track as safely and quickly as possible in a post-crisis environment. To help achieve this, a business resumption plan should include:

  • strategies to recover business activities in the quickest possible time;
  • a description of key resources, equipment and individual responsibilities necessary to recover operations;
  • plan objectives;
  • action guidelines required to carry out planned measures; and
  • a periodic review schedule to assess effectiveness of the business resumption plan.

Importance of Business Resumption Planning

The development of business recovery plans can help:

  • provide a better understanding of the scale of effects of an event/incident to the business;
  • assess the impact of the disruption on the workers and their families and determine how to support them as the business reopens;
  • pinpoint the immediate corrective measures needed to address urgent concerns;
  • identify workplace adjustments that may be needed to help employees adjust while reentering the workforce; 
  • provide valuable business data on how to address similar situations in the future; and
  • build a culture of resilience and recovery within the organization.

5 Key Elements for Effective Business Resumption Planning

The following are vital elements that help ensure an effective business recovery and resumption planning:

  1. Business Impact Analysis of Critical Processes and Systems

    A fundamental element of business resumption planning is the identification and impact analysis of the most critical processes and systems. Knowing them and their criticality will help with efficient planning and prioritization. Failure to pinpoint critical processes and systems can lead to wasted effort and resources, leading to further delays in returning to normal operations.

  2. Employees, Customers, and Business Partners

    Any business resumption planning must take into account the input, participation, and impact to the employees, customers, and business partners. A disruption to their lives directly affects business critical processes, which is why it is important work with them in business recovery and contingency planning.

  3. Facilities Assessments

    Businesses who may have needed to shutdown facilities should conduct facilities condition readiness assessments to ensure that building systems work properly and safety measures are in place to mitigate risks to employees and business processes. 

  4. Inclusive Communications

    Communication during the business resumption phase needs to be as inclusive as possible to help create a supportive working environment that seeks to understand and be understood. From employees to suppliers, everyone involved in the business needs to be kept abreast of developments affecting them. Open channels of communication should be available to help them and the business resumption planning team members to work together amidst a challenging situation.

  5. Lessons Learned

    Much can be learned from each phase of managing and recovering from a contingency. Documenting the process of business resumption planning will help in identifying the things learned, both good and bad, and will go a long way toward helping to deal with other crises when they occur.


Maximizing Business Resumption Plans in a Post-Pandemic World

As businesses restart and employees prepare to return to work when restrictions are lifted, business leaders are bound to face the tough challenges of restarting operations and helping a reentering workforce adapt to the ‘new normal’, all while managing to make the most of dwindling resources.

To maximize recovery while ensuring the steady restart of internal processes and protection of employee health, executives will have to lay the groundwork for post-pandemic business recovery to ensure that the necessary measures are in place to help them remain viable, even in the aftermath of a pandemic. 

With carefully designed Business Recovery Plans, employers can develop strategies and procedures to help recover disrupted systems, maintain critical operations, and ensure that employee health and welfare is protected.

What controls should employers consider as part of post-pandemic business resumption planning?

Forming an ad hoc committee

Forming an ad hoc committee can help execute existing business recovery and resumption plans (if any) and assess the physical, economic, and social impact of the pandemic to the organization. Business resumption plan actions should be adjusted based upon the actual impact and circumstances.

Implementing proper return-to-work measures

If there were company members who have been exposed to but already cleared of COVID-19, proper return to work guidelines should be set to help them adapt as they reenter the workforce. Further return to work guidance from the Center for Disease Control and Prevention (CDC) can be found here.

Implementing intermittent social distancing beyond lockdowns

Continued restrictions such as social distancing measures may need to be in place intermittently until 2022, scientists have warned in an analysis that suggests there could be resurgences of COVID-19 for years to come. With this, companies will need to review social distancing guidelines by the CDC and assess how they can implement it in their workplaces.

Providing access to consistently clean and sanitized facilities

Regular workplace cleaning schedules may need to be more scrutinous to strengthen the protection of employees against viral infections. Areas frequented by workers or others (e.g. visitors to your premises) should be cleaned and sanitized more often to also provide employees a sense of security when they are working. Hygiene supplies such as soap, water, and toilet paper should also be properly stocked at all times.

Consider restructuring how people work

Social distancing regulations to combat the coronavirus pandemic have forced millions of employees to work remotely. It remains to be seen whether this will lead to a permanent change in working arrangements, but to proactively address these changes, companies may have to restructure how employees work as a strategy to mitigate the risk of future outbreaks.

Stay up to date with local and CDC guidance on the coronavirus

It is important that businesses remain up to date on the latest developments with regard to the pandemic. Guidance and directives from local authorities and the CDC will adapt to changing circumstances, so companies should make sure to revisit them in order to strengthen business resumption plans.


Digital Tool to Help the Workforce Adapt To ‘The New Normal’

Soon enough, businesses will rise again and the workforce will be able to return, although, there will be a ‘new normal’. To help organizations and employees plan on how they can gradually adapt, iAuditor by SafetyCulture provides free digital business resumption plan templates which can be completed on mobile devices or desktop.

With iAuditor by SafetyCulture, you can:

  • download and customize business resumption and recovery plan templates for free, convert your existing paper templates to our digital format via smart scan, or create your own template from scratch with our drag-and-drop template builder;
  • enable collaboration amongst key stakeholders to work simultaneously on business resumption plans and discuss the necessary solutions;
  • assign actions (with automated notifications) with priority levels to assigned personnel to ensure they are completed on time;
  • enable digital sign-offs for approval of business resumption plan;
  • automatically generate and share accomplished business resumption plans to senior management teams;
  • gather crucial data that can help inform/improve pandemic preparedness plans; and
  • use iAuditor for free with small teams. Unlimited reports and storage for premium accounts.

To help you get started, we have compiled checklist templates to help with business resumption planning.


John Derick Flores

SafetyCulture Staff Writer