Published 22 Feb 2022
A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Review if all procedures have been performed properly with the aid of a hotel checklist. Providing an excellent level of service with the aid of hotel checklists can increase customer loyalty, which also increases positive reviews and improves ratings.
Hotel Quality Assurance Checklist
This comprehensive Hotel Checklist converted using iAuditor can be used to inspect the hotel staff and facilities. Perform an inspection and be able to attach photos and add notes. Make the most of this template by following the steps below:
- Assess if employees have undergone proper hotel training and if they are well groomed.
- Take or attach photos of the process.
- Check if all hotel areas and facilities are clean, organized, and in good working condition.
- Evaluate the guest rooms and check if the mattresses are still firm and if the bedspreads are free from rips and stains.
- Assess how your staff handles issues or complaints.
- Provide an overall rating and recommendations on areas for improvement.
- Affix your digital signature to validate the inspection.
This article will briefly discuss about:
- why efficiency in hotel room inspections is important
- what is an arrival report
- contents of an arrival report
- hotel inspection and checklist app
Why Efficiency is Key in Hotel Room Inspections
Hotel room inspection is a core task in housekeeping management that can make or break a hotel’s brand or reputation. In an age where digital word-of-mouth marketing is powerful, a negative story or review on the web can significantly impact a hotel’s bottom-line. Regular room inspections help prevent these negative reviews by ensuring that rooms comply with housekeeping standards before being turned over to incoming guests. This type of inspection is also done in resorts.
However, housekeeping teams need to manage limited manpower while making certain that room inspections don’t take too much time as guests expect to be checked-in as quick as possible. Moreover, housekeeping tasks have evolved beyond the usual room setup; now, there are loads of extra amenities that hotel room inspectors need to check on top of their cleaning duties. With this, inspection efficiency has been crucial for housekeeping managers so as to meet the rising demand and high level of expectations to provide a good guest experience. The challenge for housekeeping managers today is to train staff to complete every inspection task without much hiccups, while maintaining high quality work.
To support this need, new technology and innovation in hotel housekeeping services have emerged to empower hotel room inspectors to improve their work and turn-over only the most prepared rooms with every inspection. This is where the hotel inspection app comes in.
What is an Arrival Report?
An arrival report is a document that captures all relevant information about a hotel guest’s visit before arrival at any given time. An arrival report can help the hotel staff have enough time to prepare the correct room and cater to any special requests as indicated on the arrival report.
Contents of an Arrival Report
Arrival reports are meant to quickly inform hoteliers what they need to know about guests that are going to arrive at any given time. This is usually done at the front desk. To help hotel managers and staff prepare, the arrival report should contain the following information at the very least:
Guest details
The guest details should include pertinent information such as the guest’s name and contact details, reservation date, arrival/departure date and time.
Reservation details
Reservation information can include reservation number, reservation status, room number, room type, and room rate.
Other information
Other information that can be found on an arrival report can be notes of hotel staff regarding the stay and special instructions or requests of the guest.
Hotel Room Inspection Form Apps: The Tool for Housekeeping Efficiency
In the quest for creating a lean and efficient hotel room inspection process, tech tools or a management system continually mark its role in transforming housekeeping workflows. They help businesses in the hospitality industry to streamline several functions and utilize their manpower and resources in the most efficient way possible.
Hotel room inspection apps, in particular, have come with a promise of changing the game and a number of advantages to aid in the increasing guest demands every day. Here are some of those key advantages:
Mobile
A hotel room inspection app allows you to complete inspections on the go, often with just one hand. It can serve as a digital checklist for housekeepers to help ensure that they don’t miss any critical or minor tasks. Hotel managers can also use the app when performing quality assurance checks to make sure that standards are constantly upheld with every inspection.
Versatile
A hotel room inspection app can be used to match other business needs. Aside from hotel inspection checklists, the tech tool can also be used to automate other processes, such as work order processing, facility inspection scheduling, and hotel security checks.
Data-driven
There’s nothing more painful than recording data on a sheet of paper, and then having to compile the data from each individual paper by manually entering the data in Excel, and then having to write up multiple formulas to get the numbers you need.
Hotel room inspection apps compile data efficiently for you. They even present information that can be easily understood so housekeeping managers can quickly identify problem areas and take corrective and preventive actions in a timely manner. They can also leverage this feature to set key performance indicators and track productivity of their department.
Serves as Basis for Performance Score and Compensation
Documented scores from QC checks using the hotel room inspection app can also be used as a solid basis for performance reviews. With this data, housekeeping supervisors can help employees who may be struggling to meet inspection standards and reward those performing beyond expectations. They can be entitled to incentives, such as additional pay per hour or early time-out, as long as they maintain the quality threshold in their work.
iAuditor Hotel Checklist Software
The iAuditor hotel checklist app or hotel room inspection app is a tool that aids hotel housekeeping teams in conducting thorough surveys of guest rooms. It helps them deliver a faster turnaround for room cleaning while still maintaining the quality of work. With this intuitive web-and-mobile solution, managers can empower staff to improve work efficiency and prepare rooms that give the best first impression to hotel guests.
3 Major Features of iAuditor Hotel Checklist App
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Improve room turnaround time with mobile hotel room inspections
Do away with paper-based methods and get rooms ready for guests faster. With the iAuditor hotel room inspection app, housekeeping staff only need a mobile device to perform inspections. You can also write notes, capture photo evidence of housekeeping issues, and annotate them for better visualization. What’s more, the app takes care of reporting and automatically sends comprehensive reports to the back office once the inspection is completed. Preview a sample report here.
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A more streamlined process, from inspection scheduling to action assignment
Digitize your day-to-day workflow and experience efficiency like never before. The iAuditor hotel room inspection app lets you manage room inspection schedules and action assignments in real-time – all from within a central device. With this technology, you can improve communication amongst hotel room inspectors and help them increase their work order completion rate.
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Enhance hotel room inspection and manpower efficiency with analytics
Make better strategic decisions with high-level operational insights with iAuditor. Visualize data from hotel room inspections and take action on issues that matter the most. Identify areas for improvement in the hotel room inspection workflow, may it be upgrading personnel productivity or solving recurring inspection problems.
As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. With a hotel room inspection app, hotel managers can easily roll out a tech tool that eases the work of frontline staff and helps them focus on keeping rooms in their best state for the delight of guests.
We have compiled some of the world’s best hotel checklists to help improve the quality and service delivery of your hotel. These templates are 100% customizable and can be customized according to your hotel needs.
Top Hotel Checklists
Hotel Room Checklist
A hotel room checklist is used to maintain guest rooms and ensure that they are clean and damage-free. Use this checklist to check if items in each room are in good condition. Perform an inspection using this checklist before check-in and after guests check out to ensure that rooms follow hotel standards and provide guests a high level of service.
Hotel Housekeeping Checklist
You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practice good personal hygiene. Assess different areas of the hotel - reception, smoking area, public restrooms - and check if they’re clean, sanitized, and presentable. Use iAuditor to create notes, take photos, and provide recommendations for improvement. Capture photos of areas to be cleaned or items to be fixed and assign actions to appropriate team members.
Hotel Kitchen Cleaning Checklist
A hotel room checklist is used to maintain guest rooms and ensure that they are clean and damage-free. Use this checklist to check if items in each room are in good condition. Perform an inspection using this checklist before check-in and after guests check out to ensure that rooms follow hotel standards and provide guests a high level of service.
Hotel Bathroom Cleaning Checklist
Use this Hotel Bathroom Cleaning Checklist as your guide for proper hotel bathroom cleaning. Check if your staff follows standard cleaning procedures and inspect if there are items in bathrooms that need to be removed, items to spray and scrub, fixtures to wipe, and things to shine. Capture photos of dirty or defective items and assign actions to team members.
Hotel Inventory Template
This Hotel Inventory Template is a powerful tool that can be used to create a complete list of hotel supplies, food stocks, and complimentary items. iAuditor can be used conveniently on your mobile, tablet, or iPad when you do your inventory. Record the quantity and net value of each item, capture photos of damaged supplies, and generate on-site report anytime.
Hotel Survey Template
Use this Hotel Bathroom Cleaning Checklist as your guide for proper hotel bathroom cleaning. Check if your staff follows standard cleaning procedures and inspect if there are items in bathrooms that need to be removed, items to spray and scrub, fixtures to wipe, and things to shine. Capture photos of dirty or defective items and assign actions to team members.
Hotel Maintenance Checklist
Maintaining an entire hotel and making sure that everything and everyone is in top condition can be a challenge. Conduct your regular inspections with this general Hotel Maintenance Checklist to help keep track of hotel safety and cleanliness. Select ✓ or ✕ when covering areas of deep cleaning, power washing, inventory, plumbing, electrical, fire protection, emergency, and security systems. You can take advantage of iAuditor’s scheduling feature to be reminded of scheduled inspections.
Hotel Duty Manager Checklist
This comprehensive Hotel Duty Manager Checklist can be used by hotel managers or supervisors to evaluate if the hotel’s staff and amenities comply with hotel safety regulations and housekeeping standards. This checklist converted using iAuditor uses repeat sections feature in the template editor which allows you to label or identify individual rooms and conduct inspections with specific recurring questions.
Hotel Room Inspection Checklist
You can use this Hotel Room Inspection Checklist to thoroughly inspect guest rooms’ cleanliness and conditions. This checklist has a “Yes or No” format and it covers general guest room cleaning, maintenance issues, and hotel amenities. Use iAuditor the world’s #1 mobile inspection app to perform your inspections and generate reports on the spot even if it’s offline.
Hotel Audit Checklist
This general hotel audit checklist contains the most basic items to check in a hotel. Inspect the hotel’s security measures, safety precautions against fire, and room accommodations. Provide comments and possible suggestions for further improvement of security.
Covid 19 - Hotel Safety & Security Inspection Checklist
This template is designed to inspect the hotel’s security measures, safety precautions against fire, room security and COVID-19 preventive practices based on WHO standards.
Covid 19 - Hospitality Industry Task Sheet
This checklist is based upon guidance issued by UK Hospitality Trade Association, the source of the check can be found here: https://view.publitas.com/ukh/coronavirus-advice-for-hotels-and-the-hospitality-industry-25-02-2020/page/1
Covid 19 - Hotel Operational Guidelines Checklist
This checklist of operational procedures is based upon guidance issued by WHO (World Health Organization), the source of the check can be found here
Arrival Report
Use this arrival report to capture all hotel guests’ information before arrival at your hotel at any given time. Record as many guests as needed. Capture information such as guest contact information, reservation details, and other information relevant to the hotel stay such as special requests and preferences. Use iAuditor to generate arrival reports anytime anywhere. All iAuditor templates can be customized to fit the needs of your business.
Arrival Report Template
Arrival report templates help hoteliers prepare the hotel and staff for the arrival of guests. Use this arrival report template to record a guest’s contact details, reservation information, and special instructions if any. Use iAuditor to electronically submit arrival reports for ease of transaction.
SafetyCulture Content Specialist
Jona Tarlengco
