Hotel Quality Assurance Checklist

Published 22 Feb 2022

A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Review if all procedures have been performed properly with the aid of a hotel checklist. Providing an excellent level of service with the aid of hotel checklists can increase customer loyalty, which also increases positive reviews and improves ratings.

This article will briefly discuss about:

Why Efficiency is Key in Hotel Room Inspections

Hotel room inspection is a core task in housekeeping management that can make or break a hotel’s brand or reputation. In an age where digital word-of-mouth marketing is powerful, a negative story or review on the web can significantly impact a hotel’s bottom-line. Regular room inspections help prevent these negative reviews by ensuring that rooms comply with housekeeping standards before being turned over to incoming guests. This type of inspection is also done in resorts.

However, housekeeping teams need to manage limited manpower while making certain that room inspections don’t take too much time as guests expect to be checked-in as quick as possible. Moreover, housekeeping tasks have evolved beyond the usual room setup; now, there are loads of extra amenities that hotel room inspectors need to check on top of their cleaning duties. With this, inspection efficiency has been crucial for housekeeping managers so as to meet the rising demand and high level of expectations to provide a good guest experience. The challenge for housekeeping managers today is to train staff to complete every inspection task without much hiccups, while maintaining high quality work.

To support this need, new technology and innovation in hotel housekeeping services have emerged to empower hotel room inspectors to improve their work and turn-over only the most prepared rooms with every inspection. This is where the hotel inspection app comes in.

What is an Arrival Report?

An arrival report is a document that captures all relevant information about a hotel guest’s visit before arrival at any given time. An arrival report can help the hotel staff have enough time to prepare the correct room and cater to any special requests as indicated on the arrival report.

Contents of an Arrival Report

Arrival reports are meant to quickly inform hoteliers what they need to know about guests that are going to arrive at any given time. This is usually done at the front desk. To help hotel managers and staff prepare, the arrival report should contain the following information at the very least:

Guest details

The guest details should include pertinent information such as the guest’s name and contact details, reservation date, arrival/departure date and time.

Reservation details

Reservation information can include reservation number, reservation status, room number, room type, and room rate.

Other information

Other information that can be found on an arrival report can be notes of hotel staff regarding the stay and special instructions or requests of the guest.

Hotel Room Inspection Form Apps: The Tool for Housekeeping Efficiency

In the quest for creating a lean and efficient hotel room inspection process, tech tools or a management system continually mark its role in transforming housekeeping workflows. They help businesses in the hospitality industry to streamline several functions and utilize their manpower and resources in the most efficient way possible.

Hotel room inspection apps, in particular, have come with a promise of changing the game and a number of advantages to aid in the increasing guest demands every day. Here are some of those key advantages:


A hotel room inspection app allows you to complete inspections on the go, often with just one hand. It can serve as a digital checklist for housekeepers to help ensure that they don’t miss any critical or minor tasks. Hotel managers can also use the app when performing quality assurance checks to make sure that standards are constantly upheld with every inspection.


A hotel room inspection app can be used to match other business needs. Aside from hotel inspection checklists, the tech tool can also be used to automate other processes, such as work order processingfacility inspection scheduling, and hotel security checks.


There’s nothing more painful than recording data on a sheet of paper, and then having to compile the data from each individual paper by manually entering the data in Excel, and then having to write up multiple formulas to get the numbers you need.

Hotel room inspection apps compile data efficiently for you. They even present information that can be easily understood so housekeeping managers can quickly identify problem areas and take corrective and preventive actions in a timely manner. They can also leverage this feature to set key performance indicators and track productivity of their department.

Serves as Basis for Performance Score and Compensation

Documented scores from QC checks using the hotel room inspection app can also be used as a solid basis for performance reviews. With this data, housekeeping supervisors can help employees who may be struggling to meet inspection standards and reward those performing beyond expectations. They can be entitled to incentives, such as additional pay per hour or early time-out, as long as they maintain the quality threshold in their work.

iAuditor Hotel Checklist Software

The iAuditor hotel checklist app or hotel room inspection app is a tool that aids hotel housekeeping teams in conducting thorough surveys of guest rooms. It helps them deliver a faster turnaround for room cleaning while still maintaining the quality of work. With this intuitive web-and-mobile solution, managers can empower staff to improve work efficiency and prepare rooms that give the best first impression to hotel guests.

3 Major Features of iAuditor Hotel Checklist App

  1. Improve room turnaround time with mobile hotel room inspections

    Do away with paper-based methods and get rooms ready for guests faster. With the iAuditor hotel room inspection app, housekeeping staff only need a mobile device to perform inspections. You can also write notes, capture photo evidence of housekeeping issues, and annotate them for better visualization. What’s more, the app takes care of reporting and automatically sends comprehensive reports to the back office once the inspection is completed. Preview a sample report here.

  2. A more streamlined process, from inspection scheduling to action assignment

    Digitize your day-to-day workflow and experience efficiency like never before. The iAuditor hotel room inspection app lets you manage room inspection schedules and action assignments in real-time – all from within a central device. With this technology, you can improve communication amongst hotel room inspectors and help them increase their work order completion rate.

  3. Enhance hotel room inspection and manpower efficiency with analytics

    Make better strategic decisions with high-level operational insights with iAuditor. Visualize data from hotel room inspections and take action on issues that matter the most. Identify areas for improvement in the hotel room inspection workflow, may it be upgrading personnel productivity or solving recurring inspection problems.

As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. With a hotel room inspection app, hotel managers can easily roll out a tech tool that eases the work of frontline staff and helps them focus on keeping rooms in their best state for the delight of guests.

We have compiled some of the world’s best hotel checklists to help improve the quality and service delivery of your hotel. These templates are 100% customizable and can be customized according to your hotel needs.

Jona Tarlengco - SafetyCulture Staff Writer

SafetyCulture Content Specialist

Jona Tarlengco

Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. She usually writes about safety and quality topics, contributing to the creation of well-researched articles. Her 5-year experience in one of the world’s leading business news organisations helps enrich the quality of the information in her work.

Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. She usually writes about safety and quality topics, contributing to the creation of well-researched articles. Her 5-year experience in one of the world’s leading business news organisations helps enrich the quality of the information in her work.