Solutions

Incident Management

With better visibility and traceability of workplace incidents, organizations can get to the root cause of workplace trends, learn how to anticipate areas that need attention and continuously improve everyday.

1

Incident Capture

Empower teams to report what’s happening anytime, anywhere with Issues in iAuditor
  • Capture incidents in seconds with critical information like photos, video, weather and location
  • Customize reporting categories to reflect what’s most important to your business
  • Display QR code posters to collect incident reports from anyone directly on the front line
Incident Capture
2

Incident Notification

Communicate incident details and alert key leader or team, based on the category of the incident with Issues in iAuditor
  • Set automated notification workflows to ensure the right person or group will be alerted based on what happened
  • Customize notifications to be sent via email or SMS in real-time
Incident Notification
3

Investigation

Launch category-specific incident investigations to capture further detail and record the learning with templates in iAuditor
  • Build and share customized templates with smart logic fields
  • Upload documents, images or videos to add more information
  • Require digital signature and approvals
4

Plan & Assign Corrective Actions

Raise corrective actions within investigation reports and track them to completion with Actions in iAuditor
  • Assign ownership to individuals, groups or teams and notify them automatically
  • Set completion date, status and priority to each action and keep everyone accountable
  • Collaborate with teams quickly via the chat-like timeline to get to a resolution with ease
Plan & Assign Corrective Actions
5

Analyze the Incident Data

Compare and analyze incident data, spot trends to anticipate areas that need attention and start responding proactively
  • Assign ownership to individuals, groups or teams and notify them automatically
  • Set completion date, status and priority to each action and keep everyone accountable
  • Collaborate with teams quickly via the chat-like timeline to get to a resolution with ease
Analyze the Incident Data
6

Communicate Improvements and Learnings

Communicate changes or updates to processes in response to an incident with Heads Up in iAuditor.
Send refresher trainings, work instructions or SOP’s through EdApp
Communicate Improvements and Learnings

“Right away we know there’s an issue. It’s instant notification as soon as an issue comes up and that’s helped save a lot of time from having to investigate and dig into what the problem was.”

Alex Keimach, Quality & Engineering Manager

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See how SafetyCulture can help manage your incidents and so much more

Operational efficiency starts with iAuditor by SafetyCulture