Discover why the European Foundation for Quality Management is so effective, and learn how you can use it for your business.
Published 11 Aug 2022
EFQM, also known as the European Foundation for Quality Management business excellence model, is a globally recognized framework that companies can use to assess their performance and identify areas for continuous improvement. The quality management model is based on the premise that organizations must continuously strive for sustainable excellence to succeed and have a competitive advantage. To this end, the model provides a structured approach for assessing an organization's performance and is based on asking these three questions:
These serve as the EFQM‘s primary driving factor, and two or three sub-criteria are associated with each section that helps flesh out the assessment. These criteria provide a comprehensive overview of an organization’s performance when used together.
The EFQM Model is for you if you want to establish and provide leaders at all levels with a sense of purpose and create a culture that is dedicated to performance improvement while remaining agile, adaptable, and future-proof. Moreover, here’s how EFQM can help your organization:
The lifeblood of any organization is its purpose. There’s no reason to serve unless there’s a purpose. The EFQM Model emphasizes organizations’ need for purpose, vision, and agile tactics to create long-term value.
The EFQM Model is a cultural innovator that emphasizes fundamental quality principles and shared objectives at the heart of businesses while still allowing them to be connected and committed to their mission.
Authentic leadership keeps an organization true to its purpose and vision. The EFQM Model recommends a ‘leaders at every level’ strategy for ensuring sound decision-making, collaboration, and synergy in all teams and projects.
The EFQM Model provides a tried and tested framework to make implementing change as quick and painless as possible.
All organizations are unique; therefore, no one approach to transformation works for everyone. Rather than being based on a single model, EFQM was built to adapt to specific organizational challenges while improving performance.
It is a characteristic of an effective firm to be nimble as new threats emerge. The EFQM Model enables you to chart a safe route toward progress and change by providing structural analysis and insight into your organization.
The EFQM Model was created after years of observing market changes and understanding the advantages of organizational analysis, future prediction, and predictive intelligence in achieving genuine transformation.
There are several limitations to the EFQM Model that should be considered before implementing it:
Nonetheless, the EFQM Model remains a popular and widely-used framework for organizational improvement.
An EFQM certification award recognizes organizations that have outstanding performance levels with the EFQM Excellence Model. To be eligible, organizations must first complete a rigorous self-assessment process and then undergo an independent assessment by a panel of experts. It is widely thought to be one of the most stringent and credible awards in Europe. There are four key EFQM recognition categories:
The first level of certification, labeled ‘Validated by EFQM,’ is intended for businesses that have just begun to use the EFQM Model. You can publicly demonstrate your commitment to continuous improvement to your key stakeholders once EFQM has validated you. It is valid for three years.
‘Qualified by EFQM’ goes into more detail than ‘Validated by EFQM.’ You may publicly demonstrate your commitment to continuous improvement in internal and external communications once you’ve completed EFQM’s Qualification program. It is valid for three years.
The ‘Recognized by EFQM’ certification is a comprehensive management evaluation of your business, according to the EFQM Model. It analyzes your performance against your goals and difficulties as a whole. Your organization will be rated 3-7 stars depending on its overall score after you’ve been ‘Recognised by EFQM.’ It is valid for three years.
The ‘EFQM Global Award’ is an international award that rewards excellence in organizations of all kinds, both public and private. It recognizes organizations with a proven track record of converting ideas into action and continuous performance improvement.
Independent EFQM Assessors conduct the evaluation. They assess critical performance using the model and provide customized recommendations throughout the process, according to EFQM standards.
The EFQM framework may be applied in business using assessment matrices and diagnostic tools, such as the RADAR, to self-assess against the EFQM model. There are presently three matrices available for all business levels to utilize:
One tool that can support the EFQM Model is iAuditor by SafetyCulture. iAuditor is a multi-purpose app that allows users to create, share, and manage audits. It can assess an organization's compliance with the EFQM Model and track progress over time. With its help, organizations can ensure that they constantly strive for excellence. Moreover, here are some powerful features of iAuditor that organizations can take advantage of:
Rob Paredes is a content contributor for SafetyCulture. He is a content writer who also does copy for websites, sales pages, and landing pages. Rob worked as a financial advisor, a freelance copywriter, and a Network Engineer for more than a decade before joining SafetyCulture. He got interested in writing because of the influence of his friends; aside from writing, he has an interest in personal finance, dogs, and collecting Allen Iverson cards.
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